Front Office Associate

Job Description:

Marriott is looking for enthusiastic and service-oriented Front Office Associates to join our hospitality team. As the first point of contact for guests, you will play a vital role in ensuring a pleasant and seamless check-in/check-out experience. This role is perfect for freshers or individuals with up to 3 years of experience in front office or customer service roles.

Roles and Responsibilities:

• Greet guests with a warm, welcoming attitude upon arrival.
• Manage check-in and check-out processes efficiently.
• Handle room assignments, reservations, and upgrades as per availability.
• Address guest queries and concerns promptly and professionally.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Maintain accurate records of bookings and payments using the hotel management system.
• Process guest payments and maintain cashier reports.
• Ensure lobby and front desk areas are neat and organized.
• Provide information on hotel amenities, local attractions, and services.
• Follow all safety, security, and company policies and procedures.

Key Skills Required:

• Excellent communication and interpersonal skills.
• Pleasant personality and customer-first mindset.
• Basic computer knowledge; experience with hotel management software is a plus.
• Ability to multitask and work under pressure.
• Willingness to work in shifts, including weekends and holidays.

Preferred Qualifications:

• Degree or diploma in Hotel Management or a related field.
• Prior experience in a front office or hospitality role is an advantage but not mandatory.